Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Books with obvious signs of use and CDs or DVDs that have been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company as it can take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done the aforementioned and still not received your refund, please contact us at firstname.lastname@example.org.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Elegant Gents Ltd, 11 Rowan Trade Park, Neville Rd, Bradford BD4 8TQ.
If the item was marked as a gift when purchased and shipped directly to you, you shall receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified of your return.
To return your product, you should mail your product to: Elegant Gents Ltd, 11 Rowan Trade Park, Neville Rd, Bradford BD4 8TQ.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are posting an item over £50, you should consider using a trackable delivery service or purchasing some form of delivery insurance. We do not guarantee that we will receive your returned item.